Legal
Privacy Policy
Your privacy matters to us. This policy explains what information we collect, why we collect it, and how we keep it safe.
Contents
1. Introduction
VIBGYOR EDU HUB ("VIBGYOR", "we", "us", or "our") is committed to protecting the privacy and personal information of all individuals who interact with our website, online learning portal, and related services. This Privacy Policy describes how we collect, use, store, and share your personal information in the course of providing our Services.
By accessing our website or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this policy, please do not use our Services.
This policy applies to all users of our website and online portal, including prospective students, enrolled students, and visitors. It covers all data collection activities regardless of the device or browser used to access our Services.
2. Information We Collect
We collect information in several ways depending on how you interact with our platform. The categories of information we may collect include:
Account Information
Your full name, email address, and password when you register for an account on the VIBGYOR portal.
Purchase Information
Your name, email address, and order details when you purchase a course. Payment card data is handled solely by our third-party payment processor — we never store full card numbers.
Contact & Enquiry Data
Information you voluntarily provide when filling in our contact form, including your name, email, phone number, preferred language, and any message content you submit.
Usage & Activity Data
Pages visited, course materials accessed, time spent on content, login timestamps, and interaction patterns within the learning portal — used to improve the platform and personalise your experience.
Device & Technical Data
IP address, browser type and version, operating system, screen resolution, and referral URLs. This data is collected automatically when you visit our site.
Communications
Any emails, messages, or support requests you send to VIBGYOR. We retain these to provide support and improve our service quality.
Information We Do Not Collect
We do not collect sensitive personal information such as passport numbers, tax file numbers, visa application details, biometric data, or health information through our standard Services. If you voluntarily include such information in a message or support request, please note it is not required and we would encourage you not to do so.
3. How We Use Your Information
VIBGYOR uses the information we collect only for legitimate purposes related to delivering and improving our Services. Specifically, we use your data to:
- Create and manage your account — to grant you access to the courses and materials you have purchased.
- Process transactions — to fulfil your order, send confirmations, and manage your access period.
- Provide customer support — to respond to your questions, resolve issues, and provide guidance on course selection or preparation.
- Send service communications — such as purchase confirmations, access notifications, password reset emails, and policy updates.
- Send educational updates — including information about upcoming NAATI CCL or PTE test dates, new course releases, or study tips. You may opt out of these communications at any time.
- Improve and develop our platform — by analysing usage patterns and feedback to enhance course content and user experience.
- Maintain security and prevent fraud — including detecting unauthorised account access and protecting the integrity of our platform.
- Comply with legal obligations — to meet requirements under applicable laws and regulations.
We do not use your personal information for automated decision-making or profiling that produces significant legal effects on you.
4. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to ensure the platform functions correctly, to understand how users interact with our content, and to improve the overall experience. A cookie is a small text file placed on your device when you visit a website.
| Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for the portal to function. Enable login sessions, course access, and secure navigation. | Session / persistent |
| Analytics Cookies | Help us understand how visitors use our site (e.g. pages visited, time on page). Used via tools such as Google Analytics. | Up to 2 years |
| Preference Cookies | Remember user settings such as language preference and previously selected course filters. | Up to 1 year |
| Marketing Cookies | Used to serve relevant advertisements or track the effectiveness of marketing campaigns, if applicable. | Varies |
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may affect the functionality of the learning portal. For more information on managing cookies, refer to your browser's help documentation.
5. Sharing of Information
VIBGYOR does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:
Service Providers
We engage trusted third-party service providers who assist us in operating the platform and delivering our Services. These include payment processors, email delivery services, hosting providers, and analytics platforms. These providers are contractually required to handle your data securely and only for the purposes of delivering their service to us.
Legal Requirements
We may disclose your personal information if required to do so by law, court order, or government authority, or if we believe in good faith that such disclosure is necessary to protect the rights, safety, or property of VIBGYOR, our users, or the public.
Business Transfers
In the event of a merger, acquisition, sale of assets, or other business transfer involving VIBGYOR, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.
With Your Consent
We may share your information with third parties for purposes not described above when you have given us explicit consent to do so.
We do not share your personal information with NAATI Ltd, the Department of Home Affairs, or any immigration authority unless you have explicitly provided us with such information and requested us to act on your behalf.
6. Data Security
VIBGYOR takes the protection of your personal information seriously. We implement a range of technical and organisational security measures designed to protect your data from unauthorised access, disclosure, alteration, or destruction. These include:
- Encrypted transmission of data using HTTPS/TLS protocols.
- Secure storage of account credentials using industry-standard hashing.
- Access controls that limit which staff can view personal data.
- Regular review of our security practices and platform infrastructure.
While we strive to protect your personal information, no method of data transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and we encourage you to use a strong, unique password for your VIBGYOR account and to log out after each session on shared devices.
In the event of a data breach that is likely to result in a risk to your rights or freedoms, we will notify you and any applicable supervisory authority as required by law.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our Services. Specifically:
- Account and course data is retained for the duration of your account and for a reasonable period afterwards (typically up to 3 years) for record-keeping and legal compliance purposes.
- Transaction records may be retained for up to 7 years in accordance with applicable financial and tax record-keeping obligations.
- Support communications are retained for up to 2 years after the last interaction to allow us to provide consistent and informed support.
- Analytics data is retained in aggregated, anonymised form and may be kept indefinitely for platform improvement purposes.
Once the applicable retention period has expired, we will securely delete or anonymise your personal data. You may also request earlier deletion of your data as described in Section 8 below.
8. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the following rights in relation to your personal information:
Request a copy of the personal data we hold about you.
Ask us to correct inaccurate or incomplete information about you.
Request deletion of your personal data, subject to our legal retention obligations.
Object to the processing of your data for marketing or other specific purposes.
Receive your personal data in a structured, machine-readable format where technically feasible.
Ask us to limit how we use your data in certain circumstances.
To exercise any of these rights, please contact us at privacy@vibgyoreduhub.com.au. We will respond to all verified requests within 30 days. We may need to verify your identity before processing a request.
Marketing Opt-Out
If you receive marketing emails from VIBGYOR and wish to stop receiving them, you can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by contacting us directly. Note that opting out of marketing communications does not opt you out of transactional service emails related to your account or purchases.
9. Children's Privacy
VIBGYOR EDU HUB's Services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children under 18 without verified parental or guardian consent.
If you are a parent or guardian and you believe that your child has provided us with personal information without your consent, please contact us immediately at info@vibgyoreduhub.com.au and we will take prompt steps to delete the information from our systems.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the portal.
Your continued use of our Services after the effective date of any revised policy constitutes your acceptance of the updated terms. We encourage you to revisit this page periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us at:
VIBGYOR EDU HUB — Privacy Enquiries
Email: privacy@vibgyoreduhub.com.au
General: info@vibgyoreduhub.com.au
We are committed to resolving privacy concerns promptly and transparently. All privacy-related requests will be acknowledged within 5 business days and fully addressed within 30 days.